FAQ

    How do determine your silver pricing?

    Our management team determines the price of our silver. Instead of following hourly and daily price fluctuations, we watch for trends and price our silver accordingly.


    Who mints your silver?
    First Majestic silver bullion products are minted by three separate mints: Sunshine Mint, Monarch Precious Metals and Republic Metals. 


    How do I know that my silver is real?
    A maker's mark and statement of weight and fineness is stamped directly onto First Majestic silver rounds, medallions, ingots and bars. The bullion, in effect, bears its own 'certificate' from the mint that produced it. In addition, each item purchased will be shipped with a Certificate of Authenticity stating this information.


    What is the difference between numismatic coins and silver bullion rounds?
    Numismatic coins derive much of their value from their collectability (condition, vintage, rarity and history). These coins are typically sold by coin dealers. Numismatic coin prices are not always based on the market price of silver, whereas silver bullion coins are directly linked to the value of silver. First Majestic sells silver bullion coins and bars that are sold strictly for their investment value and weight.


    Why am I limited to 300oz. per month?
    First Majestic is committed to providing quality silver bullion at competitive prices to our shareholders and to the general public. Rather than selling our silver products to just a few large buyers, we aim to have silver available for as many buyers as possible, necessitating monthly limits.


    How do I set up an account?
    Once you have proceeded to checkout, enter your information in the 'Register' section and create a private password for your account. This will enable you to keep track of your order history.


    What are your hours of operation?
    Purchases can be made on our website 24 hours a day, 7 days a week and 365 days a year. If you have any questions that are left unanswered, please feel free to contact us via phone or email from the Contact Us page. Our office hours are Monday to Friday, 8am - 4pm PST.


    I tried placing an order; how do I know it was accepted?
    If your order is accepted, you will receive an order number on the confirmation screen and an email containing your invoice. Unless you received this invoice number and email confirmation, your order did not go through. Try placing your order again, making sure that you accept the 'Terms and Conditions' before you 'Confirm' your order. If you still encounter difficulties, contact us directly for assistance.


    What happens if I decide to cancel an order?
    There will be a $75 USD non-refundable charge deducted from all orders where customers refuse to forward name and address confirmation.

     

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