Placing Orders and Payment
There is a set minimum of 10oz. per order and a maximum of 500oz. per order allowed. Customers are also limited to 500oz. per month. If you are interested in placing a larger order, please contact us.
What form of payment is acceptable?
We accept Visa, MasterCard in USD and CAD. Wire transfer payments are available in USD only.
All new customer credit card orders are limited to $5000 USD maximum per order. If this is not your first order, please call or email your request for a higher credit card limit.
How do you set the exchange rate on CAD orders?
The exchange rate from USD to CAD is determined by First Majestic daily. By processing your payment online, you are agreeing to the set exchange rate shown for your order.
How do I send a wire transfer payment?
If you have selected wire transfer as the form of payment for your order, you will receive the banking information by email after processing your order.
How do I know if you received my wire transfer?
Once your wire transfer payment has been received, you will receive an updated copy of your invoice (via email) showing that your order status has changed from 'Unpaid' to 'Paid'.
How do I select the billing address for my order?
When entering your billing address for your order, make sure the address information matches the credit card that you are using to pay for your order. The billing address does not have to match your shipping address but it must match the address that your credit card company has listed on file.
If this is my first order will I need to provide identification for my order?
The billing address entered for your order must match the address of your credit card. Due to the high volume of online credit card fraud, all first time customer orders will be placed on hold until the credit card and billing information has been confirmed. First Majestic reserves the right to deny or cancel any orders that do not meet our security regulations. All new international customer orders are required to provide three copies of confirmation for their name, billing address and photo identification. New customer orders for North America may be asked to provide a driver's license copy as confirmation and will be notified by email if required.
Note: The confirmation required above is only requested on first time orders.
How long is my price locked-in?
Orders paid by wire transfer payment are locked in for 2 business days. Wire transfers not received within 2 days of order date are subject to re-pricing at the discretion of First Majestic.
Can I place an order and pay for it at your office?
As no silver is stored at our office, special arrangements must be made for buyers who wish to pick up and pay for their silver in person. All orders must still be processed through our online store.
Can I cancel my order once it has been submitted?
Once your order has been submitted, you have entered into a binding agreement with First Majestic. All sales are final. Payments will not be refunded for the delay of shipping your order due to limited inventory.
I am trying to place an order online and my credit card will not go through. Why?
We are not responsible for declining credit card orders. Please contact your credit card provider and advise them of the problem.
How do I know if my online order went through?
If your order is accepted, you will receive an order number on the confirmation screen and an email containing your invoice. Unless you received this invoice number and email confirmation, your order did not go through. Try placing your order again, making sure that you accept the 'Terms and Conditions' before you 'Confirm' your order. If you still encounter difficulties, contact us directly for assistance.